Refund Policy

Last updated: October 15, 2026 · Effective: Blank to fill in: [date of publication]

Plans are digital files, and once they're downloaded they can't be returned. Services take real hours once they start. This policy explains when we refund, when we don't, and how credits work. It's part of our Terms of Service.

If something went wrong on our end, tell us. We'd rather fix it than argue about a policy.

1. Digital plan licenses

General rule: no refunds after download. Once any file in an order has been downloaded, the sale is final. Our download records (date, time, user and IP address) decide whether a file has been downloaded.

Exceptions. We will refund:

1. Duplicate purchase. You bought the same plan and license tier twice for the same entity, and you tell us within Blank to fill in: [30] days of the second purchase. We refund the duplicate.
2. Unopened files. You haven't downloaded any file in the order, and you ask within Blank to fill in: [7] days of purchase. We refund the purchase price [ATTORNEY/OWNER: in full, or less non-refundable card processing fees] and cancel the license.
3. Our error. We delivered the wrong plan, wrong license tier or a corrupted file, and can't correct it within Blank to fill in: [3] business days of your report. Ordinarily we fix it by delivering the right files.
4. Restricted-state error. Our checkout sold you a build license for a state or jurisdiction where we don't sell build licenses, based on the accurate information you gave us. We refund it.

Not grounds for a refund once downloaded:

• you changed your mind, lost the lot, or the deal fell through;
• the plan doesn't fit your lot, setbacks or covenants (check the plan's dimensions, sheet index and sample sheets before buying);
• your building department requires changes, a licensed professional's seal or additional documents;
• you need changes to the plan (we'll quote them).

Adding builds. You can add builds to a single-build license at any time at the additional-build price.

2. Printed sets

We don't sell printed sets right now. [OWNER: restore the printed-set refund terms if printed sets are offered again.]

3. Changes to a ready-made plan

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"Drafting starts" means we've begun work on the drawings after your written approval of the quote. We'll confirm the start date by email.

If we can't deliver the scope we quoted, we refund the price of the part we couldn't deliver.

4. Custom plan deposits

• Custom plans require a 50% deposit to start. The balance is due before final files are released.
• Changes included. Every custom plan includes three rounds of changes to the drawings. Further changes, or changes beyond the original scope, are quoted in writing before we start them.
• Before work starts (before the program call or any schematic drawing): the deposit is refundable in full.
• After work starts: the deposit is non-refundable. It covers the program work, schematic design and scheduling we've committed to your project.
• If you cancel after schematic approval, we bill completed work beyond the deposit at our hourly rate, up to the contract price. We'll release drawings only for work that has been paid.
• Paused projects. If a project is paused by you for 60 days or more, we may close it and re-quote it. Your deposit is credited toward the re-quoted project if it restarts within Blank to fill in: [6] months.
• If we cancel for reasons not caused by you, we refund any amount paid for work not yet performed.

5. Feasibility reports and research

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• Results aren't grounds for a refund. A report may conclude that a project is marginal, that a different plan fits better, or that you shouldn't build at all. That's the report doing its job. Reports don't guarantee any sale, price, appraisal or profit. See Professional Service Limitations.
• Credits toward design. 100% of a Lot Snapshot fee, or 50% of a Full Feasibility Report fee, is credited toward a plan license, plan changes or a custom plan ordered within 90 days of report delivery. [OWNER: confirm the credit still applies at the 2026-10-15 prices.] Credits have no cash value, aren't transferable and expire after 90 days.
• If third-party data we depend on (for example, MLS data from a broker partner) turns out to be unavailable for your market, we'll tell you before finishing the report and refund the unused portion.

6. Renderings and marketing packages

• Include one round of staging or finish changes. Additional changes are billed per image.
• No refunds after delivery.
• If a rendering doesn't match the drawn plan because of our error (wrong windows, doors, rooflines or ceiling heights), we'll correct it at no charge.
• Marketing packages follow the custom plan deposit rules in Section 4.

7. Local adaptation and licensed-professional coordination

• Refundable in full before work starts; non-refundable once work starts.
• Licensed professionals' fees are set and billed by the professional under their own terms, not ours. We don't control their refunds.
• A local adaptation pass doesn't guarantee approval, so permit outcomes aren't grounds for a refund.

8. Subscriptions

• Billed monthly in advance, with the minimum term stated when you sign up.
• You can cancel effective at the end of the current billing month after the minimum term. No refunds or credits for partial months.
• Unused hours roll over one month, then expire. They have no cash value.

9. Permit review and redlines

A building department's comments, corrections or denial are not grounds for a refund. Redline responses are included where your scope says so (for example, one round on a custom plan with renderings). Otherwise we quote them as a modification or hourly work. If a redline is caused by a drafting error on our part, we correct it at no charge.

10. How to request a refund

1. Email Blank to fill in: [contact email] with your order number and the reason.
2. We'll reply within 2 business days.
3. Approved refunds go back to the original payment method through Stripe. Banks usually post them within 5–10 business days.

11. Chargebacks

Please contact us before disputing a charge. A chargeback on a plan license suspends the license and the download links until it's resolved. If a chargeback is decided in your favor, the license is cancelled.

12. Your legal rights

Nothing in this policy limits rights you have under law that can't be waived by contract.

13. Contact

Blank to fill in: [Legal entity name], d/b/a Sillplate Plan Co. · Blank to fill in: [Contact email] · 636-542-0349